Terms and conditions |
Conditions of Use
1) Application – These terms & conditions
apply whether a contract has been made verbally or in writing. The
hirer is responsible for the actions and decisions of all passengers on
board including any additional costs incurred in performing the
contract whether or not they actually travel with the party.
2)
Quotations – All quotations are given subject to The Company having
available a suitable vehicle at the time the hirer accepts the
quotation. Quotations are given for coach & driver only. Quotations
are valid for 7 days unless otherwise notified.
3) Use Of
The Vehicle – The hirer cannot assume the use of the vehicle between
outward & return journeys, nor that it will remain at the
destination for the hirer’s use unless this has been agreed with The
Company. The Company reserves the right to levy additional charges for
additional mileage or time to that agreed. The charges will be pro rata
& in accordance with booking confirmation.
4) Seating
Capacity – The maximum numbers allowed on the vehicle is indicated on
the vehicle. No standing passengers allowed. Drivers will not carry an
extra passenger over the seating capacity.
5) Animals will not be carried on any vehicle, except guide dogs.
6)
Payment – All Monies must be made in full prior to the hire taking
place unless a deposit has been agreed . Any booking made by
credit/debit card incurs a £10.00 charge unless agreed by otherwise. We
also charge for night hire a £100 refundable sickness and damages
deposit. If any outstanding monies are due we reserve the right to take
the outstanding monies at anytime from the original credit/debit card
which the client paid with.
7) Cancellation By Hirer – If the
hirer wishes to cancel the hire after 2 hours of booking all monies
paid will be forfeited. Where no deposit has been paid and hirer fails
to cancel the booking, £75 cancellation fee applies. Once a
Credit/debit card has been given to our company this is for payment to
confirm a booking only. We do not ask for or accept any credit/debit
card numbers for any other reason than to book a vehicle. Where cheque
payment has been agreed and it is returned unpaid, £75 admin fee will
be applied to hirer's invoice.
8) Cancellation by The Company –
In the event of an emergency or an action by the hirer to vary the
agreed conditions, the company may return all monies paid and without
further liability cancel the contract. We do not supply alternative
transport if the company cancels.
9) Change Of Vehicle – The
Company may provide a larger vehicle than the size hired at no
additional charge. The company reserves the right to hire another Coach
Operator to cover the hire.
10) Route – The route used, unless
the hirer has advised of a particular route or places to be passed
en-route, will be at the discretion of the company and/or the driver.
The vehicle will depart at the times agreed by the hirer, and it’s the
responsibility of the hirer to account for all passengers at those
times. The company will not accept liability for any losses incurred by
the passengers who fail to follow instructions given by the hirer.
11)
Breakdown/Delay – The Company gives advice on journey times in good
faith, but does not guarantee the completion of a journey at a specific
time, and will NOT be liable for inconvenience or loss caused by
breakdown or delay.
12) Drivers Hours – The hours of operation
of the driver are regulated by the law and the hirer accepts the
responsibly of ensuring the hire keeps to the hours and times agreed by
the company. Neither the hirer nor any passengers shall delay or
otherwise interrupt the journey in such a way that the driver is at
risk of breaching regulations relating to drivers hours and duty time.
If any breach is likely to occur the hirer will be responsible for any
additional costs.
13) Property – All vehicles hired are subject
to restrictions on carrying luggage for statutory safety reasons &
the driver shall be the sole judge as to whether & to what extent
passengers’ property is carried. The Company will not accept liability
for any damage or loss of any property, which belongs to any passengers
and is left on vehicle. Any articles of found property recovered from a
vehicle will be held at the depot from where the vehicle is based and
may be collected from there.
14) Insurance – All hirers and
individual passengers are recommended to obtain insurance for those
items where, save for negligence, the company’s liability is limited
(such as delay or luggage).
15) Conduct of Passengers – The
driver is responsible for the safety of the vehicle. Any passengers
whose conduct is in breach of statutory regulations will be removed on
the driver’s authority. The hirer will be responsible for all damages
caused to the vehicle by passengers during the hiring.
16) Complaints - must be made within 7 days of the date of hire in writing to: info@poltranstravel.com
17) Notices – No bill, poster or notice is to be displayed on any vehicle without prior consent of The Company.
18)
Alcohol – Under no circumstances may alcoholic drinks be carried on or
consumed upon the vehicle without the express permission of the company
in writing
19) Smoking – All coaches are non-smoking.
20)
Surcharges – The quotation given is based on operating costs at the
date of the quotation. When more than 28 days elapse between the date
of the quotation and the date of departure, the company reserve the
right to pass on to the hirer any increase in the cost of fuel or any
other increased costs resulting from Government action. We reserve the
right to charge a valeting charge for any soiling in our vehicles or
damages made by the hirer. We always charge a night hire charge of £100
for sickness and damages which is refundable once the vehicle is
returned in its original condition before hire.
21) Terms and Conditions - are publicly displayed on our website.
English
Law – Orders are only accepted in that the Law of England shall apply
to the contract arising from such an order, and to the determination of
the rights and liabilities of the respective parties and in that no
action or other proceedings shall be bought by either party in relation
to such contract except in a Court of competent jurisdiction in England
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